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ProPublica

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Labor

“We’re Not Allowed to Hang Up”: The Harsh Reality of Working in Customer Service

September 3, 2021 No Comments

ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive our biggest stories as soon as they’re published. Last year ProPublica wrote about the world of work-at-home customer service, spotlighting a largely unseen industry that helps brand-name companies shed labor costs by outsourcing the task of

 536 Views

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The Women on the Other End of the Phone

September 3, 2021 No Comments

ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up for Dispatches, a newsletter that spotlights wrongdoing around the country, to receive our stories in your inbox every week. For almost a decade, ProPublica has been reporting on the ways TurboTax has fought efforts to make tax prep

 526 Views

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A New Suit Seeks to Turn Arbitrations, a Tool of Big Corporations, Against a Top Customer Service Provider

September 3, 2021 No Comments

ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive our biggest stories as soon as they’re published. Arise Virtual Solutions violates the rights of customer service agents around the country, a lawsuit filed last week in federal court asserts. The company, the suit claims, gets

 408 Views

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“We’re Not Allowed to Hang Up”: The Harsh Reality of Working in Customer Service

September 3, 2021 No Comments

ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive our biggest stories as soon as they’re published. Last year ProPublica

 536 Views

Read More »

The Women on the Other End of the Phone

September 3, 2021 No Comments

ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up for Dispatches, a newsletter that spotlights wrongdoing around the country, to receive our

 526 Views

Read More »

A New Suit Seeks to Turn Arbitrations, a Tool of Big Corporations, Against a Top Customer Service Provider

September 3, 2021 No Comments

ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive our biggest stories as soon as they’re published. Arise Virtual Solutions

 408 Views

Read More »
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