ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive our biggest stories as soon as they’re published. Last year ProPublica wrote about the world of work-at-home customer service, spotlighting a largely unseen industry that helps brand-name companies shed labor costs by outsourcing the task of

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ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up for Dispatches, a newsletter that spotlights wrongdoing around the country, to receive our stories in your inbox every week. For almost a decade, ProPublica has been reporting on the ways TurboTax has fought efforts to make tax prep

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ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive our biggest stories as soon as they’re published. Arise Virtual Solutions violates the rights of customer service agents around the country, a lawsuit filed last week in federal court asserts. The company, the suit claims, gets

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